Privacy Policy — harbotn

1. Introduction

harbotn ("we", "us", "our") is committed to protecting the personal information you share with us. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have in relation to it. It applies to all interactions with harbotn, including our website at harbotn.top and our property rental advisory services.

This policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010). If you have questions about how we handle your personal data, please contact us at [email protected].

2. What Personal Data We Collect

When you interact with harbotn through our website contact form, email, or telephone, we may collect the following information:

Full name
Email address
Phone number (if provided)
Property preferences and requirements you share with us
Information about family members relevant to relocation (e.g., number of children, school requirements)
Employer or corporate context where relevant to an executive relocation engagement

We also collect standard website usage data through cookies and analytics tools. Please see our Cookie Policy for details.

3. How We Use Your Data

We use the personal data you provide for the following purposes:

To respond to enquiries made through the website contact form
To deliver the property rental advisory services you have engaged us for
To communicate with landlords or property agents on your behalf (with your consent)
To prepare service documents such as lease review summaries or neighbourhood profiles
To send relevant service updates during an active engagement
To comply with our legal obligations under Malaysian law

We do not use your personal data for unsolicited marketing without your prior consent.

4. Legal Basis for Processing

Under the PDPA 2010, we process your personal data on the basis of your consent (provided by contacting us or entering into a service agreement), the performance of a contract for services, and our legitimate interests in delivering high-quality property rental support services. You may withdraw consent at any time by contacting us.

5. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share limited data with the following categories of third parties, only to the extent necessary to deliver our services:

Landlords or their agents — only information relevant to a property viewing or lease negotiation, shared with your knowledge
Third-party analytics providers (Google Analytics) — anonymised usage data only
Professional advisors (e.g., legal counsel) — in limited circumstances where required

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Client engagement records are typically retained for three years from the date of the last service. Enquiry data where no engagement follows is deleted within six months. You may request deletion at any time by writing to us.

7. Data Security

We take reasonable steps to protect personal data from unauthorised access, misuse, or disclosure. These measures include secure email communications, restricted internal access to client files, and regular review of our data handling practices. In the event of a data breach that may affect your rights, we will notify you promptly in accordance with the PDPA 2010.

8. Cookies

Our website uses cookies to understand how visitors use the site and to improve your experience. For a full description of the cookies we use and how to manage your preferences, please visit our Cookie Policy.

9. Your Rights

Under the PDPA 2010, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete personal data
Withdraw consent to processing at any time
Request that we stop using your data for direct marketing
Request deletion of your data, subject to legal or contractual requirements

To exercise any of these rights, please write to us at [email protected]. We aim to respond within 21 days.

10. Children

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

11. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any external website you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes your acceptance of the revised policy.

13. Contact Us

For any privacy-related questions or requests, please contact our data controller:

harbotn
46 Jalan Raja Dr Nazrin Shah, 30250 Ipoh, Perak, Malaysia
Email: [email protected]
Phone: +60 18-519 1036